Refund Policy

1. Coaching Sessions

• Online      and In-Person Coaching Sessions:
  • Refunds       for canceled sessions are available if the cancellation is made at least       24 hours before the scheduled session. If a session is canceled less than       24 hours before it is scheduled, it will be considered a late       cancellation, and no refund will be issued.
  • Rescheduling:       You may reschedule your coaching session without any charge if you       provide notice at least 24 hours before the scheduled session. Please       send your rescheduling request to info@marywellnesscoach.com. If the       request is received less than 24 hours before the session, the full price       of the session will be charged.

Asynchronous Coaching: 

• Asynchronous       coaching is non-refundable once the coaching period has commenced. Once       payment is made, the service will be provided in accordance with the       agreed terms of delivery (e.g., weekly, bi-weekly, daily). If there are       any issues with the delivery schedule, please contact us at       info@marywellnesscoach.com to resolve them promptly.

2. Guides and Digital Products

• All       sales of digital products, including guides, are final. Due to the nature       of digital products, no refunds will be provided once the purchase is       completed.

3. Health and Wellness Events

• Group      Wellness Sessions and Events:
  • Full       refunds are available for cancellations made at least 7 days before the       event date.
  • If       you cancel less than 7 days before the event, you may be eligible for a       50% refund. Cancellations made within 48 hours of the event are       non-refundable.

4. Refund Process

• To      request a refund, please contact me at info@marywellnesscoach.com

Include your name, the service or product you purchased, the date of purchase, and the reason for the refund request.

• Refunds      will be processed within 7-10 business days from the date of approval. The      refund will be issued to the original payment method used at the time of      purchase.

5. Exceptions

• In the      event of a technical issue or error on our part (e.g., incorrect billing,      double charging), a full refund will be issued regardless of the      timeframe.
• Refunds      may not be granted if you have violated any terms of our policies,      including misuse of the service or product.

7. No-Show Policy

• If you      fail to attend a scheduled coaching session without providing notice (a      "no-show"), the session will be considered forfeited, and no      refund will be issued. Rescheduling for no-shows is not permitted unless      exceptional circumstances are communicated to and accepted by me in      advance.

8. Force Majeure

• In the      event that a coaching session, event, or service is canceled due to      circumstances beyond my control (e.g., natural disasters, illness,      technical failures), I will work with you to reschedule the session or      provide a credit for future services. Refunds in these cases will be      considered on a case-by-case basis.

9. Package Deals and Bundles

• If you      purchase a package of sessions or a bundle that includes multiple      services, the refund policy will apply proportionally. If you request a      refund after using part of the package, only the unused portion will be      eligible for a refund, based on the regular (non-discounted) price of      individual sessions or services.

10. Client Responsibility

• It is      the client's responsibility to ensure they have the appropriate technology      and internet connection for online coaching sessions. I am not responsible      for any issues related to the client's equipment or connectivity. Refunds      will not be issued for sessions missed due to technical issues on the      client's side.

11. Changes to this Policy

• I      reserve the right to modify this refund policy at any time. Any changes      will be communicated via email and will take effect immediately for new      purchases and 30 days after notification for existing clients.

12. Dispute Resolution

• In      the event of a dispute regarding a refund, I encourage you to contact me      directly to resolve the issue. If the matter cannot be resolved amicably,      any disputes will be handled in accordance with the laws of the State of      California.

13. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact me at:

Mary Wellness Coach
Aliso Viejo, California
Email: info@marywellnesscoach.com