Refund Policy

Last updated: October 24, 2025

Mary Wellness Coach™ strives to provide clear, fair refund terms for all coaching services, events, and digital products. Please read this policy carefully before purchasing.

1. Coaching Sessions (Online & In-Person)

Refunds: Cancellations made ≥ 24 hours before the scheduled session are refundable in full.

Late cancellations: Cancellations made < 24 hours before the session are non-refundable.

Rescheduling: You may reschedule once at no charge if you provide ≥ 24 hours notice by emailing info@marywellnesscoach.com. Requests received < 24 hours before the session are charged at the full session price.

No-shows: See Section 7.
 

2. Asynchronous Coaching

Asynchronous coaching is non-refundable once the coaching period begins. After payment, services are delivered per the agreed cadence (e.g., weekly, bi-weekly, daily). If delivery issues arise, please email info@marywellnesscoach.com so we can resolve them promptly.

3. Guides & Digital Products

All sales of digital products (including guides, templates, trackers, PDFs) are final. Due to the nature of digital goods, no refunds will be issued once the purchase is completed.

4. Health & Wellness Events (Groups / Workshops)

Full refund: Cancellations made ≥ 7 days before the event.

50% refund: Cancellations made < 7 days and ≥ 48 hours before the event.

Non-refundable: Cancellations made < 48 hours before the event.
 

5. Refund Process

To request a refund (where eligible), email info@marywellnesscoach.com with:

your full name,

the product/service purchased,
purchase date,
reason for the request.

Approved refunds are processed within 7–10 business days to the original payment method.

6. Exceptions & Errors

If a billing error occurs on our side (e.g., duplicate charge, incorrect amount), a full refund will be issued regardless of the timeframe.

Refunds may be denied for policy violations, misuse of services/products, or evidence of abuse/fraud.
 

7. No-Show Policy

Failure to attend a scheduled session without notice is considered a no-show. No-shows are non-refundable. Rescheduling a no-show is not permitted unless exceptional circumstances are communicated to and accepted by us in advance.

8. Force Majeure

If a session, event, or service must be canceled due to circumstances beyond our control (e.g., illness, natural disaster, platform outages), we will reschedule or issue a credit at our discretion. Refunds in these cases may be considered case-by-case.

9. Packages & Bundles

If you purchase a package or bundle, refunds (when eligible) are calculated pro-rata on the regular (non-discounted) price of individual services used. Only the unused portion may be considered for refund.

10. Client Responsibility (Tech Readiness)

You are responsible for ensuring adequate internet connectivity, device access, and a functional setup for online sessions. We are not responsible for issues related to your equipment or connectivity. Missed sessions due to client-side technical issues are non-refundable.

11. Chargebacks

Please contact us first at info@marywellnesscoach.com to resolve billing issues. Initiating a chargeback without first attempting resolution may be considered a breach of this Policy. We reserve the right to dispute chargebacks consistent with this Policy and our Terms of Use.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect immediately for new purchases and 30 days after notice for existing clients. Notice may be provided by email and/or by posting an updated date at the top of this page.

13. Dispute Resolution

If a refund dispute cannot be resolved informally, it will be handled in accordance with the laws of the State of California and the dispute resolution provisions in our Terms of Use (including binding arbitration in Los Angeles County, where applicable).

14. Contact

Questions or requests under this Refund Policy:
Mary Wellness Coach™
Aliso Viejo, California
📩 info@marywellnesscoach.com

Mary Wellness Coach is a wellness coaching brand operated by a legally registered business entity in the State of California.
For legal inquiries contact info@marywellnesscoach.com.
Legal entity details available upon request.